Dendro Limited, are committed to protecting and respecting your privacy, and operate within the requirements of the Data Protection Act 1998 and from 25th May 2018 the General Data Protection Regulations (“GDPR”).
We may amend this policy from time to time by updating this page. You may wish to check it each time you submit any personal data to us.
1. Information you give us
You may give us information about you by completing forms on our site or by corresponding with us. The information you give us may include (but is not limited to) the items below.
a. If you email us through the Website you will be asked for your name and email address so that we can respond to your enquiry.
b. If you request a brochure or other data through the Website we will usually require your email address.
c. If you sign up to receive any newsletters then we will require your name and email address.
d. If you enter any competitions we publicise on the Website or through our Website Services, we may require your name, address, post code, telephone number and email address.
e. If you choose to make an online payment, our payment services provider will require your card details, personal identifying information and contact details.
f. We will only process your personal data if you have provided your consent to do so, this may be by way of you specifically ticking a box on our website to provide your consent, or by way of a confirmation e-mail to us.
2. Information we store automatically
a. Like many websites, we obtain certain information when your web browser accesses the Website. We may obtain this information using a third party. This is statistical data about our users’ browsing actions and patterns. This data may identify organisations accessing our Website but we do not use it to identify any individual. For example, we may collect:
the Internet protocol (IP) address used to connect your computer or other access device to the Internet;
aggregate computer and connection information such as browser type and version, operating system and platform; and
iii. URL click stream information showing how users have reached our Website and whether they access other sites via any external links.
c. We may use software tools to measure and collect session information, including response times, download errors, length of visits and page interaction information.
d. We may monitor and record telephone calls, and keep a record of them for quality control, training, and administration purposes. We may also automatically record the number from which you call our customer service centre.
3. How we use your information
a. We may use your personal data and organisation data to:
respond to any email enquiries and complaints we receive from you;
administer any service you have asked us to provide;
monitor data traffic and any patterns of use;
track the success of our marketing activity;
ensure the content of the Website and Website Services is fit for the purpose for which it was set up and to develop the experience of its users; monitor compliance with and enforce our Website terms and conditions or our data licensing terms;
if you are an individual and have consented, to let you know about updates and promotional offers in relation to other Dendro Limited products and services which may be of interest to you;
if you are an organisation, to let you know about existing or new products that may be of interest to you;
if you have consented, to enable selected third parties to contact you;
to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services which you requested from us;
to notify you about changes to our service;
to ensure that content from our site is presented in the most effective manner for you and your computer;
to verify your identity;
as part of our efforts to keep our site safe and secure and to prevent or detect fraud;
to provide customer support;
to comply with the requirements imposed by law or any court order.
b. How we will use information we collect about you:
In addition to the purposes listed above, we will use this information:
to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our site to ensure that content is presented in the most effective manner for you and your computer;
to allow you to participate in interactive features of our service;
to measure or understand the effectiveness of advertising we serve to you and others and to deliver advertising to you and others (including via selected third parties);
to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them (including via selected third parties).
c. How we will use information about you we receive from other sources.
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above.
4. Sharing your information
a. We are committed to protecting your privacy, and we share your personal data with other organisations only as described below:
Dendro Limited may share information within its group companies;
if you have expressly given us permission, we may share your information with third party organisations so they may contact you directly for the purposes to which you have consented (for example, where you have opted in to receive third party marketing information).
b. We may disclose your information to third parties:
in the event that we buy or sell any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
if Dendro Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its clients will be one of its transferred assets;
our site may from time to time contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please be aware that these have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before submitting information to these websites
5. Erasing your information and unsubscribing
a. If you do not want us to retain any of your data, please let us know by post or by email using the contact details at the end of this policy, or by informing us via our Website unsubscribe page. We will then delete all personal data held about you except where required by law to be retained.
b. You can unsubscribe from our newsletters and emails by the following methods:
using the ‘unsubscribe’ button displayed on our emails or Website; or
by forwarding the email to firstname.lastname@example.org, with the word unsubscribe in the subject line; or
if you have an account with us, by changing your email preferences on your account; or
by writing to Customer Services, Dendro Limited, 37 Southwick St, London, W2 1JQ.
c. We will store your personal data for no longer than reasonably necessary to the relevant service. We will usually retain your personal data for a reasonable period to allow us to respond to any follow-up enquiries or complaints, or for as long as you remain a registered user of the Website or Website Services.
d. We aim to keep the information which is stored automatically when you access the Website (as set out above) for no longer than a year.
6. Data security
a. Once it is within our control, we ensure your personal data is kept confidential by storing it on our secure database or taking other appropriate measures to ensure that it remains private, and is not kept for longer than is needed.
b. Once we have received your information we will use strict procedures and security features to try and prevent unauthorised access. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee the security of information transmitted to our site. Any transmission is at your own risk and you agree that we will not be liable for any breach of security unless it has been proved that we have been negligent. We do not accept any responsibility for the protection of information or images provided to third party online sites that link to or from our website.
7. Contacting Us
a. For the purpose of the Data Protection Act 1998 or the GDPR, the Data Controller is acting through Dendro Limited, a company registered in England and Wales with company no. 07462717.
b. We will use reasonable efforts to supply, correct or delete any of your personal data on request. You are entitled to ask us for a copy of any personal data that we hold about you and we will provide this to you within one month of receipt of your request.
37 Southwick St
Dendro Limited, trading as Dendrow International or Dendrow is registered in England and Wales (registration number 07462717). Our registered office is 19-20 Bourne Court, Southend Road, Woodford, Essex, IG8 8HD