Dendrow International Limited t/a Dendrow or Dendrow International, are committed to protecting and respecting your privacy, and operate within the requirements of the Data Protection Act 2018 and from 25^th May 2018 the General Data Protection Regulations (“GDPR”).

Dendrow International Limited are referred to in this Data Protection and Privacy Policy as ‘we’, ‘us’, ‘our’ or ‘Dendrow’.

This Data Protection and Privacy Policy sets out how we collect and process any personal data that we collect from you, or that you provide to us, in connection with our website at www.dendrow.com; our website services and any other pages from which we link to this Data Protection and Privacy Policy (collectively, the Website and Website Services).

We may amend this policy from time to time by updating this page. You may wish to check it each time you submit any personal data to us.

We recommend that you read this Data Protection and Privacy Policy alongside our Website Terms and Conditions.

Information you give us

You may give us information about you by completing forms on our site or by corresponding with us. The information you give us may include (but is not limited to) the items below.

1. If you email us through the Website you will be asked for your name and email address so that we can respond to your enquiry.
2. If you request a brochure or other data through the Website we will usually require your email address.
3. If you sign up to receive any newsletters then we will require your name and email address.
4. If you enter any competitions we publicise on the Website or through our Website Services, we may require your name, address, post code, telephone number and email address.
5. If you choose to make an online payment, our payment services provider will require your card details, personal identifying information and contact details.
6. We will only process your personal data if you have provided your consent to do so, this may be by way of you specifically ticking a box on our website to provide your consent, or by way of a confirmation e-mail to us.
7. We will process information given to us in respect of any and all applications to Buy, Rent or Sell a property, including information uploaded through Docusign, which may include Identification Documents and Proof of Address.

Information we store automatically

1. Like many websites, we obtain certain information when your web browser accesses the Website. We may obtain this information using a third party. This is statistical data about our users’ browsing actions and patterns. This data may identify organisations accessing our Website but we do not use it to identify any individual. For example, we may collect:

• the Internet protocol (IP) address used to connect your computer or other access device to the Internet;
• aggregate computer and connection information such as browser type and version, operating system and platform; and
• iii. URL click stream information showing how users have reached our Website and whether they access other sites via any external links.

1. We may also store information about you in cookies. Cookies are little files that websites put on your computer that we can access when you make return visits to the Website to monitor how the Website is used, improve our service and make your experience more efficient. For more information on the cookies used across our Website and Website Services please see our Cookie Policy.
2. We may use software tools to measure and collect session information, including response times, download errors, length of visits and page interaction information.
3. We may monitor and record telephone calls, and keep a record of them for quality control, training, and administration purposes. We may also automatically record the number from which you call our customer service centre.

How we use your information

1. We may use your personal data and organisation data to:

• respond to any email enquiries and complaints we receive from you;
• administer any service you have asked us to provide;
• monitor data traffic and any patterns of use;
• track the success of our marketing activity;
• ensure the content of the Website and Website Services is fit for the purpose for which it was set up and to develop the experience of its users; monitor compliance with and enforce our Website terms and conditions or our data licensing terms;
• if you are an individual and have consented, to let you know about updates and promotional offers in relation to other Dendrow International Limited products and services which may be of interest to you;
• if you are an organisation, to let you know about existing or new products that may be of interest to you;
• if you have consented, to enable selected third parties to contact you;
• to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services which you requested from us;
• to notify you about changes to our service;
• to ensure that content from our site is presented in the most effective manner for you and your computer;
• to verify your identity;
• as part of our efforts to keep our site safe and secure and to prevent or detect fraud;
• to provide customer support;
• to comply with the requirements imposed by law or any court order.

1. How we will use information we collect about you:

In addition to the purposes listed above, we will use this information:

• to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to improve our site to ensure that content is presented in the most effective manner for you and your computer;
• to allow you to participate in interactive features of our service;
• to measure or understand the effectiveness of advertising we serve to you and others and to deliver advertising to you and others (including via selected third parties);
• to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them (including via selected third parties).

1. How we will use information about you we receive from other sources.

We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above.

Sharing your information

We are committed to protecting your privacy, and we share your personal data with other organisations only as described below:

• Dendrow International Limited may share information within its group companies;
• Where you have uploaded Documents relating to Identification and Proof of Address to Docusign, this information will be shared with the Landlord in order to ensure the Performance of the Contract; via Docusign.
• if you have expressly given us permission, we may share your information with third party organisations so they may contact you directly for the purposes to which you have consented (for example, where you have opted in to receive third party marketing information).

1. We may disclose your information to third parties:

• in the event that we buy or sell any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
• if Dendrow International Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its clients will be one of its transferred assets;
• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property or safety of Dendrow International Limited, our clients, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
• our site may from time to time contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please be aware that these have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before submitting information to these websites

Erasing your information and unsubscribing

If you do not want us to retain any of your data, please let us know by post or by email using the contact details at the end of this policy, or by informing us via our Website unsubscribe page. We will then delete all personal data held about you except where required by law to be retained.

You can unsubscribe from our newsletters and emails by the following methods:

• using the ‘unsubscribe’ button displayed on our emails or Website; or
• by forwarding the email to [email protected], with the word unsubscribe in the subject line; or
• if you have an account with us, by changing your email preferences on your account; or
• or
• by writing to Customer Services, Dendrow International Limited, 2 The Parade, London, W5 2PB

1. We will store your personal data for no longer than reasonably necessary to the relevant service. We will usually retain your personal data for a reasonable period to allow us to respond to any follow-up enquiries or complaints, or for as long as you remain a registered user of the Website or Website Services.
2. We aim to keep the information which is stored automatically when you access the Website (as set out above) for no longer than a year.

Data security

1. Once it is within our control, we ensure your personal data is kept confidential by storing it on our secure database or taking other appropriate measures to ensure that it remains private, and is not kept for longer than is needed.
2. Once we have received your information we will use strict procedures and security features to try and prevent unauthorised access. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee the security of information transmitted to our site. Any transmission is at your own risk and you agree that we will not be liable for any breach of security unless it has been proved that we have been negligent. We do not accept any responsibility for the protection of information or images provided to third party online sites that link to or from our website.

Contacting Us

1. For the purpose of the Data Protection Act 1998 &2018 or the GDPR, the Data Controller is acting through Dendrow International Limited, a company registered in England and Wales with company no. 10217439.
2. We will use reasonable efforts to supply, correct or delete any of your personal data on request. You are entitled to ask us for a copy of any personal data that we hold about you and we will provide this to you within one month of receipt of your request.
3. If you have any queries about this Data Protection and Privacy Policy and/or how we use your personal data, or wish to opt out from receiving any marketing communications, please contact us:

Dendrow International Limited:

2 The Parade

London

W5 2PB

[email protected]

02074023668

Dendrow International Limited, trading as Dendrow International or Dendrow is registered in England and Wales (registration number 10217439). Our registered office is 19-20 Bourne Court, Southend Road, Woodford, Essex, IG8 8HD

Direct Marketing Letters

In Addition to the above privacy policy, Dendrow International Limited may from time to time, send direct marketing letters by post to individuals who are either registered with us or those whose properties are listing on the internet.

This is processed under legitimate interest and the data subjects may at any time write to Dendrow requesting removal of data from marketing.

This can be action by writing to [email protected] with Direct Marketing Removal in the subject line and confirmation of the address to which the letter was sent in the body of the message.

Dendro Ltd have carried out a DPIA in respect of this activity and provides instructions in which data subjects can request to removed from marketing.

Cookie Policy for Dendro Ltd

This is the Cookie Policy for Dendro Ltd, accessible from https://www.dendrow.com/

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

• Email newsletters related cookies. This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
• Forms related cookies. When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

• This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.
• As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
• The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.For more information on Google AdSense see the official Google AdSense privacy FAQ.
• We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the GDPR Cookies Policy Generator

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

• Email: [email protected]

Reviewed: 10/2024