Dendrow International Fees

We believe that Transparency is paramount and being upfront is vitally important about any possible fees that may be payable, helping you to make informed decisions with no surprises.

For the avoidance of doubt, all fees are displayed in Dendro Ltd’s Office for client perusal.

Dendro Limited, Trading as Dendrow International, registered company number: 07462717, registered in England and Wales with registered address of : 19-20 Bourne Court Southend Road, Woodford Green, Essex, United Kingdom, IG8 8HD and trading address of 37 Southwick St, London, W2 1JQ

Landlord Fees


Let Only service includes marketing the property, carrying out accompanied viewings arranging for the inventory to be carried out, carrying out relevant checks on the potential tenant including credit checks and referencing and finalising the tenancy agreement.


Collect and remit initial months’ rent received
Agree any collection of shortfall and payment method
Provide tenant with method of payment
Deducted any pre-tenancy invoices
Make any HMRC deduction and provide tenant with the NRLB (if relevant)


As per the tenant find/let only with the addition of Rent Collection


Collect and remit initial months’ rent received
Agree any collection of shortfall and payment method
Provide tenant with method of payment
Deducted any pre-tenancy invoices
Make any HMRC deduction and provide tenant with the NRLB (if relevant)


As per the above schedule with the addition of the following:


Collect and remit initial months’ rent received
Pursue non-payment of rent and provide advice on rent arrears actions
Deduct commission and other works
Advise all relevant utility providers of changes
Undertake one inspection visits per annum and notify landlord of the outcome
Arrange routine repairs and instruct approved contractors (providing two quotes)
Hold keys throughout the tenancy term


SET UP FEE (Landlords Share): As per fees above

Agree the market rent and find a tenant in accordance with the landlord guidelines;
Advise on refurbishment
Provide guidance on compliance with statutory provisions and lettings consents
Carry out accompanied viewings (as appropriate)
Market the property and advertise on relevant portals
Erect board outside property in accordance with Town and Country Planning Act 1990
Advise on non-resident tax status and HMRC (if relevant)

Inventory Fee (landlords share)

Varies from £70 inc VAT for individual room to approximately £360 for 5 bedroom house. Although as Dendro Ltd use an independent inventory clerk, these costs may change as per the company used.

Dependent on the number of bedrooms and/or size of the property or out buildings

Deposit Registration Fee: £100 (Inc VAT)

Register landlord and tenant details and protect the security deposit with a Government-authorised Scheme

Provide the tenants(s) with the Deposit Certificate and Prescribed information within 30 days of start of tenancy

Additional property visits: £144 (Inc VAT)

To attend for specific requests such as a neighbour disputes: more visits are required to monitor the tenancy: or any maintenance-linked visit

Submission of non-resident landlords and receipts to HMRC £ 100 (Inc VAT)

To remit and balance the financial return to HMRC quarterly – and respond to any specific query relating to the return of the landlord or HMRC

Arrangement Fee for works over £108 inc VAT, if work exceeds £500 then 14% inc VAT of invoice

Arranging access and assessing costs with contractor:

Ensuring work has been carried out in accordance with the specification of works

Retaining any warranty or guarantee as a result of any works

Obtaining more than two contractors quotes £50 (Inc VAT) per quote

Rent review Fee N/A

Review rent in accordance with current prevailing market condition and advise the landlord

Negotiate with tenant

Direct tenant to make payment change as appropriate

Update the tenancy agreement

Serve Section 13 Notice if tenancy is on a monthly rolling basis

Renewal Fee (landlords share) Minimum as per contract (10% inc VAT)

Contract negotiation, amending and updating terms and arranging

Checkout Fee (landlords share) N/A

Agree with tenant check out date and time appointment

Instruct inventory provider to attend

Negotiate with landlord and tenant any disbursement of the security deposit

Return deposit as agreed with landlord and tenant to relevant parties

Remit any disputed amount to Scheme to final adjudication

Unprotect security deposit

Instruct contractors: obtain quotes: organise repairs/replacement/cost of any broken or missing items

Court attendance £ 600 (Inc VAT) per hour

Tenant Fees

An ASA ruling has stated that from the 1st November 2013 all Estate Agencies must display all non-optional fees in relation to tenancy applications for a rental property.

Therefore, where specified, the advertised asking rent would not include the tenants’ fees.

Fees vary from tenancy to tenancy and property to property, with the following being non-optional fees that do vary upon circumstance:


Setup fee (tenants share) £360 (Inc VAT) per property

Referencing tenants (identity, immigration and visa conformation, financial credit checks, obtaining references from current or previous employers/landlords and any other relevant information affordability, as well as contract negotiation (amending and agreeing terms) for one property and arranging the tenancy and agreement. The Set up fee will be offset by the referencing fees and application fees as required.
Reference fees
(including credit checks, bank, guarantor, previous landlord, etc)
Approx. £60 inc VAT(for referencing) (offset against the setup fee) per individual referenced charged by the referencing company.

Application fees- £60 inc VAT

to process the application paperwork as advised by the agency.
(offset against the setup fee)

Inventory fees, only check-out and charged at end of tenancy.

Varies for each property (between £70 inc VAT for individual room to approx. £360 inc VAT for whole property, may vary dependent on size of property and

Additional Tenant Fee £144 (Inc VAT) per tenant

Processing the application, associated paperwork and referencing

Guarantor Fee £108 Inc VAT (£90 +VAT) for each

Guarantor Agreement produced, Covering credit referencing and preparing a deed of guarantee as part of the Tenancy Agreement

Permitted Occupier/sub-tenant Fee £ 144 (Inc VAT) per permitted occupier

Explaining to any permitted occupier their rights and responsibilities towards the named tenant(s) and landlord as well as the provision of documentary guidance and assistance during the tenancy

Accompanied Check-in Fee £100 (Inc VAT)

To accompany the tenants on check in and go through the prepared Inventory and Schedule of Condition of the property, explaining how appliances function and taking meter readings for utilities and services

Pet Deposit Security deposit would be increased by an additional two weeks rent

To cover the added risk of property damage. This will be protected with your security deposit in a Government-authorised Scheme and may be returned at the end of the tenancy

Security Deposit

Equivalent to 6 weeks rent, registered and protected with a government backed scheme, either by Dendro Ltd or by the Landlord (as per Landlord’s Instructions).


Amendment Fee £90 (Inc VAT)

Contract negotiation, amending terms and updating your tenancy agreement during the tenancy

Renewal Fee (tenants share) £72 (Inc VAT) per tenancy

Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

Assignment Charge £240 inc VAT

Should a tenant wish to assign or part with possession of the tenancy, assigning to another authorised person. subject to landlord’s consent

Lost Key/s +Administration

Cost of replacement keys (Varies between £20 to £200 [dependent if security key or not]) and £60 inc VAT Administration charge


Check out/Inventory Fee (tenant’s share)

Varies by Property-Subcontractor can confirm, Attending the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit(s). Can Vary between £70 inc VAT per individual room and £360 for a whole Property, dependent on charge by Inventory Clerk

Future Landlord Reference Fee N/A

Collating and preparing a reference for a future landlord or letting agent


Lost Security Items Cost depending on items lost

Obtaining necessary permissions, sourcing providers and travel costs

Out of Hours Services £100 Inc VAT for 1st hour £50 for each additional or part hour thereafter

When actions of the tenant results in the agent (or nominated contractor) attending the property, time to remedy the situation is charged at the prevailing rate

Unpaid Rent/Returned Payments £45 Inc VAT per payment

Professional cleaning (if required) As per the charge of the cleaning company
Only charged where professional cleaning is necessary to return to the property to the same condition as at the start of the tenancy,

Please do not hesitate to contact our office for further information on 0207 402 3668.

Client Money Protection

Dendro ltd (Trading as Dendrow International) have membership with the United Kingdom Association of Letting’s Agents under membership number 160446

As part of our Membership with UKALA we also have Client Money Protection, which is provided through Client Money Protect.

Independent Redress Scheme

Also as part of the membership with UKALA Dendro Ltd are registered with the following Redress Scheme:
The Property Redress Scheme