Thank you for taking the time to review our Compliance page.

Here at Dendrow, we firmly believe in transparency and honesty. The Company was set up by the family, with the intention of having a family ethos running throughout.

Dendrow is registered with, subscribes to, and holds memberships with all relevant Bodies and institutions that are mandatory and optional from running and operating a Property Business.

You can also find the following information by clicking below:

Terms & Conditions

Privacy Policy

Complaints Procedure

Landlord Fees (non-optional) and % fee for each level of service.

Tenant Fees (non-optional)

The United Kingdom Association of Letting Agents

In an expanding private-rented sector, landlords and tenants increasingly need a letting agent that offers quality of service and peace of mind. At the same time, letting agents are seeking ways to successfully, and cost-effectively promote their services to both landlords and tenants.

We offer a similar range of services to other associations, but what sets UKALA apart from other representative bodies is the business benefit deriving from our unique relationship with the National Landlords Association (NLA).

Membership number 160446

Mydeposits (Insurance & Custodial)

Dendrow holds both memberships for insurance and custodial schemes with Mydeposits. No matter the arrangement, the tenant’s security deposit is safe, protected and registered.
For more information see

DPS Custodial

“We keep deposit money safe for letting agents, landlords and tenants. Our free Custodial scheme is fast and efficient, and we also provide a competitively-priced Insured scheme. With over ten years’ experience of protecting tenancy deposits, we’re the home of deposit protection.

We’re authorised by the Ministry of Housing, Communities and Local Government to provide tenancy deposit protection in England and Wales.

We’ve been providing free Custodial deposit protection since April 2007 and Insured deposit protection since 2012.”

TDS Custodial

“The Tenancy Deposit Scheme (TDS) is a government approved tenancy deposit protection scheme in England and Wales operated by The Dispute Service Ltd.

The Housing Act 2004 requires landlords and letting agents to protect deposits on assured shorthold tenancies in a scheme such as ours. There are two types of scheme, insured and custodial. If you prefer insurance-based deposit protection, please visit our insured deposit protection site.”

Client Money Protection (through membership with PropertyMark)

Propertymark launched in February 2017 combining five different associations into a single brand. The five associations (ARLA, NAEA, NAVA, ICBA and APIP) were dedicated to promoting the highest industry standards for over 50 years.

Scheme Ref: C0016407

The Property Redress Scheme (through membership with UKALA)

Dendrow does have an internal complaints procedure, which must be followed after the submission of a formal complaint as outlined on our complaints process online. Please click here (hyperlink this to complaints procedure document)

As a requirement to operate a Property Business, Dendrow holds membership with the PRS through our membership with UKALA. PRS016758

“We are authorised by the Department for Communities and Local Government to offer redress to Lettings and Property Management Agents and the National Trading Standards Estate Agency Team (formally the OFT) to offer redress to Estate Agents.”

The Information Commissioners Officer (Data Protection)

Dendrow is registered with the ICO in regards to Data Processing and Handling.

“The ICO is the UK’s independent body set up to uphold information rights.”

HM Revenues and Customs (Non-Resident Landlord Scheme)

HM Revenues and Customs (Non-Resident Landlord Scheme)

Dendro Ltd is registered with HMRC for the Non-resident’s landlord scheme. For more information please speak to one our property consultants or seek guidance from HMRC directly.

UKALA Total Loss CMP

Through our membership with UKALA, Dendrow have Total Loss Client Money Protection.